FAQ


 

How do I take care of my CLIQ?

The mouthpiece and the tip are fully removable and washable.

The mouthpiece and the tip are fully removable and washable.

Rinse the mouthpiece and the tip with running water every time you refill the cartridge.

Rinse the mouthpiece and the tip with running water every time you refill the cartridge.

Dry the mouthpiece and the tip with tissue. Use a Q-tip to dry the inner wall of the mouth piece.

Dry the mouthpiece and the tip with tissue. Use a Q-tip to dry the inner wall of the mouth piece.

Do not wash the device and the cartridge. Cliq device is NOT water proof. Wash ONLY the mouth piece and the tip.

Do not wash the device and the cartridge. Cliq device is NOT water proof. Wash ONLY the mouth piece and the tip.

Refill cartridge

It is recommended to take out the cartridge when refill to avoid e-liquid getting into the device.

It is recommended to take out the cartridge when refill to avoid e-liquid getting into the device.

Refill cartridge with a e-liquid bottle with thin nozzle. Carefully seal the cartridge with the rubber stop and wipe off the excess e-liquid.

Refill cartridge with a e-liquid bottle with thin nozzle. Carefully seal the cartridge with the rubber stop and wipe off the excess e-liquid.

Give the entire cartridge a wipe before inserting to the device. Make sure to wipe the bottom of the cartridge.

Give the entire cartridge a wipe before inserting to the device. Make sure to wipe the bottom of the cartridge.

Clean the device with a Q-tip before inserting the cartridge back to the device.

Clean the device with a Q-tip before inserting the cartridge back to the device.


Is my CLIQ leaking?


There are a few reasons that explain this phenomenon and tips on how to solve them:


Condensation

MouuCliq_FAQ_Condensation.png
 

Condensation occurs when the vapor is being inhaled and goes through the inner wall of the mouthpiece. Some gets trapped in the inner wall and e-liquid essence accumulates. This is not a cartridge leakage. 

Tip: Clean the inner wall with a Q-tip or simply wash it with soap and water every time you refill the cartridge.

 

Strong puffs

Aggressive puffs can draw e-liquid into the mouthpiece.

Tip: Puff gently and relax your mouth.

Pressure and temperature

An unexpected rise in temperature can increase the pressure in the cartridge, which can result in leakage. Air pressure in the airplane cabin can force the e-liquid to flow out from the bottom and the top of the cartridge.

Tip: When you take your Cliq on a trip, empty the cartridge or remove it from the device during take off and landing. 

Lifespan of cartridge

When metal is heated, it expands and contracts. After 2-3 refill cycles the cartridge will cause leakage and the coil will be burned out. It’s best to replace cartridge after 2 full refill cycles.


How long does each Cliq cartridge last?


Each Cliq cartridge can be fully refilled for 2-3 times. After 2-3 refill cycles the cartridge will cause leakage and the coil will be burned out. Replace cartridge if there is a burnt taste or when e-liquid gets dark after a few puffs. 1 full refill is equivalent to about 2 packs of cigarettes. Click here to purchase replacement cartridge.


What e-liquid works best with Cliq?


Mouu branded e-juice (coming soon) works best with Cliq, but it is also compatible with nicotine salt e-juices with the ratio of 60PG/40VG or 50PG/50VG. Propylene Glycol (PG) controls the throat hit and flavor while Vegetable Glycerin (VG) produces clouds of vapor. Choosing the right ratio can help to create a better experience for your Cliq.


Why does my Cliq have a burnt taste?


It is recommended to take no more than 9 puffs each session. You may experience a burnt taste at around 20 consecutive quick puffs. This won’t happen in normal use intervals.

• After 2-3 refill cycles the cartridge will cause leakage and the coil will be burned out. Replace cartridge if there is a burnt taste or when e-liquid gets dark after a few puffs.


How do I dispose my Cliq device?

• Mouu Cliq is designed to last and is not disposable. It should be treated as a consumer electronic device. Follow your city's local recommendations for disposing of a lithium-ion rechargeable battery.